Shipping costs
Shipping costs will be displayed during the checkout process before you finalize your order. The shipping costs depend on the delivery country and the weight of the shipment.
Delivery areas
We currently ship to:
- Germany
- EU countries
Delivery times
Standard products:
Delivery usually takes 3-5 working days within Germany and 5-10 working days in EU countries.
Handmade and custom-made products:
Since most of our products are handmade and/or made to order, the delivery time is correspondingly longer. The estimated production time will be displayed during the ordering process. Once completed, shipping takes place within 1-2 business days.
Cut materials (BioThane, Paracord):
Cut fabric will be cut to your specifications and shipped within 2-3 working days.
Shipping service provider
We ship with reliable shipping providers such as DHL, DPD, or Hermes. You will receive a shipping confirmation with a tracking number via email as soon as your order has been shipped.
Self-collection
Self-collection is possible by prior arrangement. Please contact us at biggieandsam@gmail.com to arrange an appointment.
Delivery problems
Should there be any delays or problems with the delivery, please contact us immediately at:
Email: biggieandsam@gmail.com
Telephone: +49 176 36603927
Customs duties (for deliveries outside the EU)
For deliveries to countries outside the European Union, additional customs duties, taxes and fees may apply, which are to be borne by the recipient.